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Can't install SPO2 clock face on Versa 2

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‎05-10-2021 19:54 - last edited on ‎05-11-2021 05:41 by Fitbit Moderator

‎05-10-2021 19:54 - last edited on ‎05-11-2021 05:41 by Fitbit Moderator

Recently purchased a Versa2. It won’t allow me to download the SP02 watch face. Says I need to update my Fitbit or the app but both are the most current versions (so it says)

 

 

Moderator Edit: Clarified subject

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‎05-11-2021 05:40 - edited ‎05-04-2024 05:49

In response to LZeeW

‎05-11-2021 05:40 - edited ‎05-04-2024 05:49

Hi there, @Carleigh89. Welcome to the Community Forums. 

As @LZeeW has mentioned, since you have just set up your Versa 2 it may appear up to date but it needs another update in order for you to download the SpO2 clock face. The latest update isn't available until up to 48-72 hours after the setup. For more information, see What's changed in the latest Fitbit device update?

On a side note, please note the SpO2 clock faces are only available in certain countries at this time. If you don’t see them in the Clock Face Gallery, the feature isn’t available in your region. For more information on the availability of Fitbit SpO2, see fitbit.com.

Maria | Community Moderator, Fitbit


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3 REPLIES 3

‎05-11-2021 04:07

‎05-11-2021 04:07

Hello @Carleigh89 and welcome to the Help forum.  I suspect that your Versa 2 has the firmware from when it was manufactured, not the current firmware.  You need the current firmware to download that clock face.  Updates usually show up 24-48 hours after activation.  Please get back in touch if you don'r get an update.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎05-11-2021 05:40 - edited ‎05-04-2024 05:49

In response to LZeeW

‎05-11-2021 05:40 - edited ‎05-04-2024 05:49

Hi there, @Carleigh89. Welcome to the Community Forums. 

As @LZeeW has mentioned, since you have just set up your Versa 2 it may appear up to date but it needs another update in order for you to download the SpO2 clock face. The latest update isn't available until up to 48-72 hours after the setup. For more information, see What's changed in the latest Fitbit device update?

On a side note, please note the SpO2 clock faces are only available in certain countries at this time. If you don’t see them in the Clock Face Gallery, the feature isn’t available in your region. For more information on the availability of Fitbit SpO2, see fitbit.com.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎12-30-2021 17:29

In response to MarreFitbit

‎12-30-2021 17:29

I gave my husband a Versa 2 for Christmas and he activated it almost a week ago. I came to this forum because he still is not able to get any update and so is unable to get the clockface for the spo2. Do you have any other suggestions?

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