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Can't install SpO2 clock face on my Versa 2

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‎12-07-2021 06:54 - last edited on ‎12-09-2021 07:00 by Fitbit Moderator

‎12-07-2021 06:54 - last edited on ‎12-09-2021 07:00 by Fitbit Moderator

I got Versa2 yesterday and tried to install SpO2 Signature Face on my Versa2.

https://gallery.fitbit.com/details/fadb02f3-5d1b-4588-a05c-e6a9db74bf7a

 

However, I couldn't even download it.

On my device, SpO2 Signature is "Not available" and "This clock is not compatible with your Fitbit device."

Does anyone encounter the same problem?

 

Firmware version: 35.70.7.14

App version: 3.51.1

Phone: Pixel 4a

Phone OS: Android 12

 

 

Moderator Edit: Clarified subject

 

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‎12-09-2021 07:03 - edited ‎09-01-2023 08:45

‎12-09-2021 07:03 - edited ‎09-01-2023 08:45

Hi there, @まろんしょこら. Welcome to the Community Forums. Thanks for the details provided in your post.

Since you have just setup your Versa 2 it may appear up to date but it needs another update. The latest update isn't available until up to 48 hours after setup. In the information you've provided, I can see that your Versa 2 is still running version 70.7.14 but the latest one is 72.1.15. For more information, see What's changed in the latest Fitbit device update?

Please keep me posted if after the 48 hours you're still not receiving the most recent version of your watch. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎12-09-2021 07:03 - edited ‎09-01-2023 08:45

‎12-09-2021 07:03 - edited ‎09-01-2023 08:45

Hi there, @まろんしょこら. Welcome to the Community Forums. Thanks for the details provided in your post.

Since you have just setup your Versa 2 it may appear up to date but it needs another update. The latest update isn't available until up to 48 hours after setup. In the information you've provided, I can see that your Versa 2 is still running version 70.7.14 but the latest one is 72.1.15. For more information, see What's changed in the latest Fitbit device update?

Please keep me posted if after the 48 hours you're still not receiving the most recent version of your watch. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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