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Can't install SpO2 clock face on my Versa Lite

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‎06-25-2021 00:31 - last edited on ‎06-26-2021 08:19 by Fitbit Moderator

‎06-25-2021 00:31 - last edited on ‎06-26-2021 08:19 by Fitbit Moderator

Battling to get the SPO2 clock on my Versa Light. Spoke to an assistant. Advise followed but still greyed out and cannot select. App and Watch updated. Please assist 😬

 

 

Moderator Edit: Clarified subject

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‎06-26-2021 08:19 - edited ‎04-25-2024 05:34

‎06-26-2021 08:19 - edited ‎04-25-2024 05:34

Hi there, @SUZBouwer63. Welcome to the Community Forums. Thanks for following the tips and recommendations provided by our Support Team in order to solve the issue with your Versa 2.

While reading your post I was wondering if by any chance you performed a factory reset on your watch? If so, since you have just set up your Versa 2 again after restarting it to its default settings, it may appear to be up to date but it needs another update so you can install the SpO2 clock face. The latest update isn't available until up to 48 hours after setup. For more information, see What's changed in the latest Fitbit device update?

If you still cannot install the SpO2 app after this period of time, please contact our team once again so they can continue assisting you. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎06-26-2021 08:19 - edited ‎04-25-2024 05:34

‎06-26-2021 08:19 - edited ‎04-25-2024 05:34

Hi there, @SUZBouwer63. Welcome to the Community Forums. Thanks for following the tips and recommendations provided by our Support Team in order to solve the issue with your Versa 2.

While reading your post I was wondering if by any chance you performed a factory reset on your watch? If so, since you have just set up your Versa 2 again after restarting it to its default settings, it may appear to be up to date but it needs another update so you can install the SpO2 clock face. The latest update isn't available until up to 48 hours after setup. For more information, see What's changed in the latest Fitbit device update?

If you still cannot install the SpO2 app after this period of time, please contact our team once again so they can continue assisting you. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎06-26-2021 13:53

In response to MarreFitbit

‎06-26-2021 13:53

Thank you, I could get SpO2 today ....I just needed to wait a bit. You guys
are great support and I love my Fitbit ❤️
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‎06-27-2021 14:47 - edited ‎08-28-2023 05:27

In response to SUZBouwer63

‎06-27-2021 14:47 - edited ‎08-28-2023 05:27

@SUZBouwer63 Awesome! I'm very glad to hear that you could finally download the SpO2 clock face on your watch. Thanks for your feedback towards our services. 😊

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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