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Can't install Spotify on Versa

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‎07-30-2020 07:42 - last edited on ‎07-31-2020 07:55 by Fitbit Moderator

‎07-30-2020 07:42 - last edited on ‎07-31-2020 07:55 by Fitbit Moderator

My mom gave me her fitbit vera (gen 1) that she never used. Being able to control spotify from the watch would be perfect as I work in full PPE and can't always get to my phone. Currently I can't install spotify (the install button is greyed out, it tells me I'm out of date).

 

Version 33.1.30 and I'm on an iPhone 7 13.6

 

Is it just a matter of waiting for the firmware to update automatically, or is there some way to trick it or expedite the process?

 

Related, is there any way to just have general control over audio playing on the phone? I listen to alot of audible, but there is no audible app. Just having the ability to pause/play/rewind 30 sec from the watch would be amazing for my purposes. Thanks in advance!

 

Moderator Edit: Clarified subject

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‎07-31-2020 08:03 - edited ‎10-03-2023 17:15

‎07-31-2020 08:03 - edited ‎10-03-2023 17:15

Hi there @absurdentropy, welcome to the Community Forums. Thank you for the details provided in your post and for taking the time to verify the version installed on your Versa and the Fitbit app. I'll be glad to help you to download Spotify on your watch.

Note that in order to install Spotify app, your watch must be updated to the latest Fitbit OS 4.1.3 (32.70.8.0) and the Fitbit app on your phone to 3.26.1. Since your watch is still running version 32.33.1.30, this is the reason why you cannot download Spotify yet. 

That said, leave on all-day sync and let the Fitbit app run in the background on your phone, which allows a small portion of the firmware update to download to your Fitbit device each time you sync (as you mentioned, is a matter of time to get the latest FW). To check that all-day sync is turned on: In the Fitbit app, tap the Today tab > your profile picture > your device image > confirm All-Day Sync is on. Once you have updated your Versa you will be able to download the Spotify app, check this article to know how it works.

About the music control, I'd recommend taking a look at this article: How do I control music with my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-31-2020 08:03 - edited ‎10-03-2023 17:15

‎07-31-2020 08:03 - edited ‎10-03-2023 17:15

Hi there @absurdentropy, welcome to the Community Forums. Thank you for the details provided in your post and for taking the time to verify the version installed on your Versa and the Fitbit app. I'll be glad to help you to download Spotify on your watch.

Note that in order to install Spotify app, your watch must be updated to the latest Fitbit OS 4.1.3 (32.70.8.0) and the Fitbit app on your phone to 3.26.1. Since your watch is still running version 32.33.1.30, this is the reason why you cannot download Spotify yet. 

That said, leave on all-day sync and let the Fitbit app run in the background on your phone, which allows a small portion of the firmware update to download to your Fitbit device each time you sync (as you mentioned, is a matter of time to get the latest FW). To check that all-day sync is turned on: In the Fitbit app, tap the Today tab > your profile picture > your device image > confirm All-Day Sync is on. Once you have updated your Versa you will be able to download the Spotify app, check this article to know how it works.

About the music control, I'd recommend taking a look at this article: How do I control music with my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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