My experience with Fitbit Versa

[Lizzajoy]

And when I contacted Fitbit through their Facebook page, I was told to do a factory reset of my watch, which has made it completely unusable! When I sent a photo of what the factory reset had done to my screen, I was told the "support team" would be in touch with me via email. Their definition of "support", however, is not acknowledging the issue, but instead providing a 25% discount on another Fitbit product because it is out of warranty. I purchased the watch second hand on 6/19/20, however it had barely been worn and was in like new condition. I took very good care of it and downloaded the firmware to it as it became available, using the Fitbit app on my Samsung Galaxy S9. It only lasted me a little over a month!

I am convinced that one of the recent firmware updates caused issues with battery life as well as heart rate tracking and that Fitbit is unwilling to take responsibility for their error. I have seen so many others in recent months with similar issues that it can't be a coincidence. 

Have any of you had similar experiences, either with your Versa firmware updates or the technical support received afterwards?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Lizzajoy, welcome to the Community Forums. I am sorry to hear that you went through that situation with your Fitbit Versa. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

We understand and respect your decision regarding the 25% our Support Team previously offered. Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. 

Our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

I understand that the outcome of your case with our Support Team is not fulfilling your expectations, but keep in mind that every case is completely different from the other's, thanks for taking the time to share your experiences and feedback. For more information about the outcome of your case, please get in touch with our them again and also, you can check our warranty policies here for a better understanding of the information that they provided to you.

I'll be around if you have any questions present. 

[Wthfb]

I've had Fitbits for years and have found that if 50 users report the same or similar issues they're treated as individual issues not as a bigger universal issue which it often is. My Versa won't turn on now, again, and I've found if I wait a day it will be fine which leads me to believe that someone there is fixing the problem.