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Can't install any SpO2 clock face on my Versa 2

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‎04-20-2023 07:25 - last edited on ‎04-23-2023 05:17 by Fitbit Moderator

‎04-20-2023 07:25 - last edited on ‎04-23-2023 05:17 by Fitbit Moderator

  • Every time I select an SPO2 clock face for my Versa 2 it says it's  "not available".

 

Moderator Edit: Clarified subject

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‎04-23-2023 05:22 - edited ‎03-30-2024 03:57

In response to LZeeW

‎04-23-2023 05:22 - edited ‎03-30-2024 03:57

Hi there, @Snflvr. Thanks for stopping by in the Fitbit Community Forums. 

As @LZeeW has mentioned, since your Versa 2 is pretty new, you'll need to wait until you can update it to the most recent FW. Your Versa 2 may appear up to date but it needs another update. For more information, see How do I update my Fitbit device? 

I've moved your post to the Other Versa Smartwatches board for organization purposes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎04-20-2023 08:56 - edited ‎04-20-2023 08:58

‎04-20-2023 08:56 - edited ‎04-20-2023 08:58

@Snflvr   I looked at your public profile.  You wrote that you have a new Versa 2 to replace a Versa 2.  It's possible that your new Versa 2 doesn't have the current firmware.  You need the current firmware to install clock faces.  The current firmware version is 35.72.1.23.  Fitbits come with the firmware from when they were manufactured.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎04-23-2023 05:22 - edited ‎03-30-2024 03:57

In response to LZeeW

‎04-23-2023 05:22 - edited ‎03-30-2024 03:57

Hi there, @Snflvr. Thanks for stopping by in the Fitbit Community Forums. 

As @LZeeW has mentioned, since your Versa 2 is pretty new, you'll need to wait until you can update it to the most recent FW. Your Versa 2 may appear up to date but it needs another update. For more information, see How do I update my Fitbit device? 

I've moved your post to the Other Versa Smartwatches board for organization purposes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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