Can't manually add information

[LindseyBrook]

I noticed this afternoon that my Fitbit app won’t let me manually add water intake. It won’t let me manually enter anything. 
It’s syncing properly, counting steps properly, and everything else. But it’s like the + signs aren’t working....anyone else having that issue? 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @LindseyBrook, welcome to the Community Forums.

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which phone are you using with your Versa 2? When was the first time you experienced this situation and how many times since then? Can you log information in the Fitbit app but not from your device? In the meantime I receive your answers, please restart your Versa 2 and troubleshoot the app with the following steps:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the OS version of your phone is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

Looking forward to your reply.

[LindseyBrook]

It just started happening today and still isn’t working a few hours later. It’s on an iPhone 11. I can add stuff on the web version but not the app.  Once I do that, the app updates, I just can’t do it straight from the app. I will try all the things mentioned above first thing in the morning. Thanks! 

[LindseyBrook · Accepted solution]

All of a sudden it’s working today 🤷🏼‍:female_sign: Lol thank you for your help!

[RicardoFitbit]

Your update is appreciated @LindseyBrook.

I'm happy to know that your issue was solved. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.