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Can't pair my Versa

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‎08-22-2018 04:46 - last edited on ‎08-24-2018 07:23 by Moderator Alum

‎08-22-2018 04:46 - last edited on ‎08-24-2018 07:23 by Moderator Alum

I needed to remove and replace my Versa. When I set it up the Bluetooth is found very quickly but now it is "Connecting to tracker" and the widget just keeps turning with nothing happening. This lasts for hours. I have restarted my iPhone a few times, reset the Versa watch and turned Bluetooth off and on. Any suggestions?

 

 

Moderator edit: subject for clarity

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Accepted Solutions

‎08-24-2018 07:25

‎08-24-2018 07:25

It's great to welcome you @LeighHow and @ACG thanks for stopping by.

 

I appreciate the efforts in trying to fix this issue and would like to know if you keep having problems pairing your watch? If so, I recommend taking a look at the help article Why can't I set up my Fitbit device? and follow the instructions provide there.

 

Let me know how it goes. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

View best answer in original post

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‎08-23-2018 01:49

‎08-23-2018 01:49

Hello @LeighHow

You may want to try a factory reset

See pg.68

User Guide

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
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0 Votes

‎08-24-2018 07:25

‎08-24-2018 07:25

It's great to welcome you @LeighHow and @ACG thanks for stopping by.

 

I appreciate the efforts in trying to fix this issue and would like to know if you keep having problems pairing your watch? If so, I recommend taking a look at the help article Why can't I set up my Fitbit device? and follow the instructions provide there.

 

Let me know how it goes. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes