help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cracked Face

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-24-2018 07:15

‎08-24-2018 07:15

I broke the face of my Versa. Is there a way to have it repaired, or will I need to purchase a new Fitbit?

Best Answer
0 Votes
2 REPLIES 2

‎08-24-2018 07:19

‎08-24-2018 07:19

You’ll likely need a new device. Fitbit doesn’t repair devices. 

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
Best Answer

‎08-24-2018 08:03

‎08-24-2018 08:03

@pcbwalt Fitbit won't help you. But if you bought with a credit card, your bank might. Also, there was someone on another thread a few days ago stating that there's a law (in the UK I believe) that companies aren't allowed to exclude wear and tear from the first 6 months of the warranty. So, you might want to look into that, too.

Best Answer
0 Votes