Can't pair my Versa

[Thibby]

Hello, 

I'm having extreme difficulty setting up my Versa, at first it would connect but would keep stopping during the firmware update section. When this would happen I would start over from the beginning of the process, now my Fitbit keeps flashing the logo and turning off, even though it's fully charged. I've tried all of the fixes on the site and still no success. What should I do now?

Moderator edit: subject for clarity

[AlejandraFitbit]

A warm welcome to the Community @Thibby.

Thanks for troubleshooting this by yourself. I would like to know if you keep having issues pairing your Versa? If you do, I recommend taking a look at the help article Why can't I set up my Fitbit device? and follow the instructions provide there.

I hope this helps, let me know the outcome. 

[Thibby]

Hello!

Yes, i was able to factory reset my device, now it's working perfectly!

[mbow1]

My Versa was working fine. Now it will not pair to my phone. It's not picking up the Bluetooth it's only a month old. How can I try a factory reset.

[AlejandraFitbit]

Those are great news @Thibby, I am glad to hear that your watch is now working properly. If you need anything else, do not hesitate to post it.

@mbow1 welcome to the Forums. If your Versa isn't syncing, I suggest checking the help article Why won't my Fitbit device sync? and follow the steps there.

Catch you later.