Can't read text message on Versa 2

[Dw1960]

 

Receive text notifications but when trying to open them it opens on phone and not on versa 2. 

App says "Notification service not running. A phone restart is required to re-enable notifications on your tracker."

Have restarted phone several times with the same results. Phone is galaxy s8+.

Help!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Dw1960, welcome to our Fitbit Community! I'm  sorry to hear that your Versa 2 doesn't show your text notifications. By the way, thank you for troubleshooting this issue before contacting our forums.

I would like you to try one more workaround that has been helpful for this type of issues. Please try a factory reset. To do so on your device, open the Settings app > About > Factory Reset or Clear User Data. Sync your watch before this in order to avoid losing current data.

Finally, monitor your Versa 2 and see if it shows the text notifications properly.

Keep me posted on the outcome.

[Dw1960]

Tnanks for your reply.

After asking for help I tried several different things on both my phone and the versa.

Had it working at one point and than it went back to the same issue. I decided to disconnect my phone from the versa and than reconnect as if it were a new devise.(May be the same as a rest). It seems to be working at this time. If it happens again I will try your recommendation.

Thanks!

[JuanJoFitbit]

@Dw1960, I'm sorry for the late response. However, I'm so glad to hear that you managed to get the issue resolved. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀