Fitbit Versa not turning on

[Summerlynn]

Hello. 
My Fitbit won’t turn on. I’ve tried everything. Let it charge for more than thirty minutes, hold the left button down for ten seconds, hold all three buttons for a little over a minute, and switched outlets for my charger. 
I am not sure what else to do.

Moderator edit: format

[JuanJoFitbit]

@Summerlynn, welcome to our Fitbit Community. I'm happy to assist you with your Fitbit Versa since it won't turn on. By the way, thank you for troubleshooting this issue before contacting our forums.

I would like to know if your Versa vibrates when you put it on the charger.

In the meantime, try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

Keep e posted on the outcome.

[Summerlynn]

Hello! Thank you for responding. It does not vibrate when I put it on the charger. I never noticed if it did before.

Thank you
Summer

[JuanJoFitbit]

@Summerlynn, I'm sorry for the late response. However, I appreciate the time spent trying the recommended troubleshooting steps.

I was able to get in touch with our Support team and was told that they assisted you via email. I'm so glad to hear that a solution was provided and you will be back on track with a replacement unit soon.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀