Can't receive notifications, won't sync

[Ccappon]

I got my Versa two days ago. I got it to connect to my WiFi for two hours and now it won't connect or recognize any WiFi at all. In addition to I am not receiving any notifications and have not since I got my watch. It also will not sync my information to the app. I am VERY frustrated.

Moderator edit: format

[NellyG]

Hi @Ccappon What phone are you using? Is it on the Supported Devices List?

Try all the suggestions in THIS Help Article on syncing problems.

[JuanJoFitbit]

@Ccappon Welcome to our Fitbit Community! I'm sorry to hear that your Versa is not syncing nor receiving call notifications.

I would like to follow up and would like to know if the issues persist or if they got resolved after following the great troubleshooting steps that shared my friend @NellyG.

If you found her post helpful, please accept it as a solution.

Looking forward to your response!  

[Ccappon]

I have tried. It's still not working.

[SunsetRunner]

Hi, your Versa  will only connect to WiFi when it's in the charger and connected to your computer. To get connected to WiFi, go to the Fitbit app on your device, go to Wifi settings, press that and you will see the name of your network with right next to it the Wifi icon, which is white. Press that icon and Fitbit will start making the connection. Once this is finished, the icon turns to blue and says connected. To check whether your Versa is now connected to the WiFi network: go to the settings on your Versa, press it and scroll down to "device info" and press that. If you see an IP address there your Versa is connected to WiFi. Remember though, the Versa will only stay connected to WiFi as long as it's in the charger and connected to your computer. That's because the Versa does not have WiFi on it's own but uses your computer and/or mobile device as a bridge.   

[JuanJoFitbit]

@Ccappon I'm sorry for the late response. However, since the issue persists after following the troubleshooting steps mentioned above, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Thank you for your help my friend @SunsetRunner!

I'll be around if more assistance is needed!