Can't set up Fitbit Versa

[smayrent]

I recently got a replacement Versa and when I attempt to set it up, it connects to bluetooth and WiFi okay, but then it gets stuck on a screen with the Fitbit logo in white rather than turquoise, and after a while that screen reverts back to the initial screen saying "To start download the Fitbit App".  What can I do to fix this?  Thanks.

Sherry

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @smayrent, welcome to the Community Forums.

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

[smayrent]

Thanks, Ricardo.  I followed the troubleshooting steps and updated everything, but the same result:  The set-up program finds the Versa and sends a 4-digit code.  I enter that and get a green check mark.  Then it attempts to connect to Wifi.  I choose my network and I get another green check mark.  Then I get all the pages in the set-up program that tell me all the wonderful things I'll be able to do, ending with a screen that says I'll be all set.  On the tracker, there is a white version of the fitbit logo for a while, and then it reverts back to the turquoise logo and a message saying to download the fitbit app to start set-up.

What should I try next?

[RicardoFitbit]

You're welcome @smayrent, your reply is appreciated.

Thanks for taking into consideration the troubleshooting steps that were shared on my previous post, seems odd that your Versa is still not completing the setup process. To further investigate, can you please let me know which phone are you using with your Fitbit? Since the previous steps didn't solve the issue, please follow the ones below and let me know how it goes:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

 Looking forward to your reply.