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Versa not tracking heart rate data

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‎12-28-2020 13:13 - last edited on ‎12-28-2020 19:25 by Fitbit Moderator

‎12-28-2020 13:13 - last edited on ‎12-28-2020 19:25 by Fitbit Moderator

Hi I have the same problem. The sensor lights not working either. I have done everything reccomended in help and from replies on here for people with similar issues with no luck. This happened after I performed the last update. Please help it is very frustrating 

 

Moderator Edit: Clarified subject

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‎12-28-2020 19:34

‎12-28-2020 19:34

Hi @Sassyswazi, welcome to the Community Forums.

 

Thanks for your post and for trying some troubleshooting steps before bringing this to my attention, I'm sorry to know that you're still experiencing difficulties with your Versa. Since you already tried several troubleshooting steps to no avail, I'd recommend our factory reset procedure. To do so, please follow the next steps:

 

  1. On the device, hold all three buttons for about 10 to 12 seconds. 
  2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
  3. When the device vibrates, release all buttons. 
  4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
  5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

 

Let me know if further assistance is needed and if you have any additional questions.

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