Can't set up my Versa 2 anymore

[Ekaterina_sarg]

My versa 2 said I was locked out and needed to reset my pin but I when I tried to do this, the app told me it couldn't find my versa even though it was still syncing. Eventually I gave up and did a factory reset as recommended by several other threads. However I can't add my versa back to the app. When I click on 'Add Device' nothing happens,  it takes me to a page that says 'What are you setting up' but this is blank except the spinning wait cursor (wheel of death). I've tried switching Bluetooth on and off etc but nothing works!

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Ekaterina_sarg. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 2 is not pairing anymore. I understand your concern, I will do my best to help you with this!

In addition to the steps you've done so far, I'd recommend trying the following in the order listed:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 2 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[Ekaterina_sarg]

Thanks very much Maria. In case others have the same problem I had to try it several times and also had to uninstall and reinstall the Fitbit app but it did finally work! Very happy to have everything working again

[MarreFitbit]

@Ekaterina_sarg You're very welcome! I'm so glad to hear that your issue was solved! 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!