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Can't setup Versa 2 with Samsung Note 20 Ultra

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‎10-30-2020 21:24 - last edited on ‎11-01-2020 21:15 by Fitbit Moderator

‎10-30-2020 21:24 - last edited on ‎11-01-2020 21:15 by Fitbit Moderator

I have tried all of the troubleshooting to get my fitbit Versa 2 to connect to my Note 2 Ultra and it will not connect.  I have also tried to connect it to my work phone that is a S8.   I love my Fitbit and just upgraded to the Versa 2 in May but I am very frustrated right now that the main reason to have a smart watch is to connect to my phone and sync my stuff and send notifications to respond too....but when you cannot even get it to recognize it to connect to the phone it is a waste of money.  Help please.

 

Moderator Edit: Clarified subject

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‎11-01-2020 21:14

‎11-01-2020 21:14

Hi @Kr051783, welcome to the Community Forums.

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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