Can't setup Versa Lite

[DerekSdotnet]

I've recently had to do a factory reset on my Versa Lite and now it won't complete the set up. 

My phone will connect to the watch, I put in the four digit code to pair the device and the green tick appears. A minute or so afterwards, a red cross appears on the watch and it goes back to saying "download the fitbit app"

The watch was a gift and it's fairly new so I have no idea how to fix it or what the problem is. 

Any help would be appreciated 

Thanks 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @DerekSdotnet, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

[DerekSdotnet]

I have tried to set up my device up and it is still not working.

I have created a new account as mentioned on the troubleshooting page and this has not worked. Each time my set up would get to 2% or 3% and the watch disconnects from the device and that's it.

Following the steps from the pages you recommended in your reply, my fitbit is now saying "Data not cleared, Sync and try again". Any time I press the side button now, the Data not cleared message appears

I have attempted to set up the fitbit through windows and android and neither is working.

Is there any useful information you could provide to help fix this.

[DerekSdotnet]

@RicardoFitbit My fitbit is back to not being able to set up. Each time I try to set it up on a new account, it gets to 2% or 3% and the red cross appears and it goes directly back to the message saying Download the fitbit app to start.

I have tried this 10-15 times and it is not helping

[DerekSdotnet]

My versa lite has not been able to sync to my device. I have attempted to reset it, as instructed by a moderator and this hasn't helped the issue. I let the battery drain out completely and have attempted to sync it after this which also didn't help.

My device is still under manufacturers warranty and would like to exchange it if possible. 

[DerekSdotnet]

I have still been unable to sync or set up my device. Could I please my given instructions on how to exchange this as it is still under manufacturers warrenty.

Thanks for you help. 

[Odyssey13]

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options