Can't setup Versa Lite

[ErikaItaly]

Dear all,

my son has a Versa lite bought May, 2019. He has not use it for a while (about 3 months).

Now we have tried and tried many time tu update the Versa but the upgrade is not working and the Versa continues to give this message " dowloading the APP to configure your watch". 

What can we do? We are desperate because it was a gift from his grandparents.

We have also remove the app in the iPad and reistall it and try the upgrade but is not working.

Thanks for your help

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @ErikaItaly, welcome to the Community Forums!

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

[ErikaItaly]

Dear Ricardo,

I read the two pages you suggested me to look at.
My iPad software is up to date. I have removed the fitbit APp and
reinstalled it to be sure to have the latest version.
I also have a Fitbit account and it works.
Once I run the APP, it says there is a new updated firmware for my Versa.
So I put the watch on charge and then click on the APP " update tracker"
and the update process starts but then it does not stop and my watch
continues to show on the screen this message "please install the app to use
your device".

What do you suggest?
Thank you ery much
Erika

[ErikaItaly]

Has someone else any other suggestions?

Thanks
Erika

[Ag___]

This exact thing is happening to me too!