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Can't setup Versa with iPhone 11

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‎11-08-2020 12:59 - last edited on ‎11-09-2020 11:31 by Fitbit Moderator

‎11-08-2020 12:59 - last edited on ‎11-09-2020 11:31 by Fitbit Moderator

I have tried everything under the sun and my versa Will not pair to my phone Nor will Bluetooth pick it up I have a iPhone 11. I have talked to three different chat support and none of them have been able to help me I have tried everything turning Bluetooth on and off Turning phone on and off resetting factory setting I have tried everything and nothing is working. Do you have any suggestions maybe it’s something that I haven’t tried

 

Moderator Edit: Clarified subject

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‎11-09-2020 11:31

‎11-09-2020 11:31

Hi @Momtoanangelbug, welcome to the Community Forums.

 

Thanks for your post and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. Just as mentioned in your post, our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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