help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't setup my Versa

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-09-2018 21:24 - last edited on ‎07-12-2018 07:44 by Moderator Alum

‎07-09-2018 21:24 - last edited on ‎07-12-2018 07:44 by Moderator Alum

Working on setting up new Versa. I have an old Fitbit and an old account. Both removed. Deleted and added again Fitbit. Still have a family Alta connected. Have Bluetooth built in. No Toggle came with Versa. Always gets stuck on "locating tracker". The Tracker shows a green check once in a while (2 times) but cannot sync. I have disconnected all Bluetooth connections on computer. Cell phone is off.

 

What am I doing wrong?

Thanks

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎07-10-2018 03:58

‎07-10-2018 03:58

What device are you connecting to when you try to set up? It definitely works best with a smart phone or tablet using the Fitbit app. Also, make sure you have charged the Versa from a wall socket and keep it plugged in during set-up.

Hilary | UK

Charge, Aria, iPhone 4s, Mac

If this answer is helpful, please vote for it and/or mark it as a solution.

View best answer in original post

Best Answer
3 REPLIES 3

‎07-10-2018 03:58

‎07-10-2018 03:58

What device are you connecting to when you try to set up? It definitely works best with a smart phone or tablet using the Fitbit app. Also, make sure you have charged the Versa from a wall socket and keep it plugged in during set-up.

Hilary | UK

Charge, Aria, iPhone 4s, Mac

If this answer is helpful, please vote for it and/or mark it as a solution.

Best Answer

‎07-10-2018 17:52

In response to Hilary55

‎07-10-2018 17:52

Thank you. Why is this not clear in instructions? This worked. I guess Laptop is becoming less "useful".

Thank so much. 

Best Answer

‎07-12-2018 07:45 - last edited on ‎10-24-2025 08:14 by Fitbit Moderator

In response to Kathleen3233

‎07-12-2018 07:45 - last edited on ‎10-24-2025 08:14 by Fitbit Moderator

A warm welcome to the Forums @Kathleen3233 and @Hilary55 thanks for stopping by.

I am glad to see here that your setup issue has been resolved. If there is anything else we can help you with, do not hesitate to post it.

Happy stepping! Robot Very Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes