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Can't setup my Versa

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‎05-23-2018 16:22 - last edited on ‎05-28-2018 07:15 by Moderator Alum

‎05-23-2018 16:22 - last edited on ‎05-28-2018 07:15 by Moderator Alum

My phone app is not letting me add a new device. Any suggestions? I unpaired my previous Alta but when I tell the app to add a new device it does not search or find the Versa.  My Bluetooth found the Versa but I still can't add it to the app.

 

Help!

 

 

Moderator edit: subject for clarity

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‎05-28-2018 07:17 - last edited on ‎05-27-2025 06:22 by Fitbit Moderator

‎05-28-2018 07:17 - last edited on ‎05-27-2025 06:22 by Fitbit Moderator

A warm welcome to the Community @dhwhitfi.

Thanks for troubleshooting this by yourself. I would like to know if you keep having issues pairing your Versa? If you do, I recommend restarting it and verify that you are doing the following from your Fitbit app to set it up:

  1. From the Fitbit app dashboard, tap or click the Account icon.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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