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Can't setup my Versa

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‎07-09-2018 21:24 - last edited on ‎07-12-2018 07:44 by Moderator Alum

‎07-09-2018 21:24 - last edited on ‎07-12-2018 07:44 by Moderator Alum

Working on setting up new Versa. I have an old Fitbit and an old account. Both removed. Deleted and added again Fitbit. Still have a family Alta connected. Have Bluetooth built in. No Toggle came with Versa. Always gets stuck on "locating tracker". The Tracker shows a green check once in a while (2 times) but cannot sync. I have disconnected all Bluetooth connections on computer. Cell phone is off.

 

What am I doing wrong?

Thanks

 

 

Moderator edit: subject for clarity

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‎07-10-2018 03:58

‎07-10-2018 03:58

What device are you connecting to when you try to set up? It definitely works best with a smart phone or tablet using the Fitbit app. Also, make sure you have charged the Versa from a wall socket and keep it plugged in during set-up.

Hilary | UK

Charge, Aria, iPhone 4s, Mac

If this answer is helpful, please vote for it and/or mark it as a solution.

View best answer in original post

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3 REPLIES 3

‎07-10-2018 03:58

‎07-10-2018 03:58

What device are you connecting to when you try to set up? It definitely works best with a smart phone or tablet using the Fitbit app. Also, make sure you have charged the Versa from a wall socket and keep it plugged in during set-up.

Hilary | UK

Charge, Aria, iPhone 4s, Mac

If this answer is helpful, please vote for it and/or mark it as a solution.

Best Answer

‎07-10-2018 17:52

In response to Hilary55

‎07-10-2018 17:52

Thank you. Why is this not clear in instructions? This worked. I guess Laptop is becoming less "useful".

Thank so much. 

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‎07-12-2018 07:45

In response to Kathleen3233

‎07-12-2018 07:45

A warm welcome to the Forums @Kathleen3233 and @Hilary55 thanks for stopping by.

 

I am glad to see here that your setup issue has been resolved. If there is anything else we can help you with, do not hesitate to post it.

 

Happy stepping! Robot Very Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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