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Can’t swipe, screen not responding

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‎02-02-2020 04:01 - last edited on ‎02-03-2020 10:54 by

‎02-02-2020 04:01 - last edited on ‎02-03-2020 10:54 by

i packed my watch away 12 months ago after unsuccessful advice. I have pulled it out and attempted previous advice again by the off chance it would work, but still having the same issue. 

screen on my Versa is not registering my swipe. Left, right  up or down is not working. All I can see is the home screen. Factory reset with the buttons didn’t fix the issue. I have attempted this again, but it doesn’t Matter how long I hold the left and top roght button after the logo disappears, I never get the strong vibration and reset option. 

do Fitbit provide replacement watches if the issue can’t be resolved? The watch was only 4 months old when this issue occurred. It’s a lot of money to pay for 4 months worth. 

 

 

Moderator edit: subject for clarity

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‎02-03-2020 10:52

‎02-03-2020 10:52

Hi @Kezmez, it's nice to see you again in our Community Forums. 

 

I appreciate your participation in the Forums and sharing the details of the issue with your Versa screen. Thank you for your efforts to resolve this. I understand how you are feeling. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox. You can take a look at this page for more information about the warranty policy.


I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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