Can't sync Trainerize to Versa 2

[sbeatric]

Hello

I am trying to sync trainerize with my versa two.  When I click on the Trainerize, FitBit is saying the app is unavailable - but I know that it is.  What am I doing wrong?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @sbeatric, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

I would like to follow up on the connection issues that your Trainerize app is experiencing with your Fitbit account. I would like to know if the issue persists or if both apps are working properly.

In the meantime, please provide a screenshot of the error and we'll be happy to follow up and investigate further.

Looking forward to your response.

[Supermom76]

I am having the same issues. But mine shows its connected but my food or steps don't transfer over. I have deleted all apps and reinstalled. Still nothing help please 

[JuanJoFitbit]

Hi @Supermom76, thank you for joining us in this thread and our Fitbit Community. Regarding the food and steps transfer issue that your Versa is experiencing with Trainerize, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via phone. Please don't hesitate to get back if more assistance is needed.

I'll also be around if any question arises.