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Can't sync Versa 2

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‎09-15-2020 12:01 - last edited on ‎09-16-2020 21:42 by Fitbit Moderator

‎09-15-2020 12:01 - last edited on ‎09-16-2020 21:42 by Fitbit Moderator

I have a new versa 2 only had it for a few weeks now the app has stoped syncing with the tracker, it last did the syncing on Sunday and everytime i try to sync it says cannot find versa 2.  What can i do?

 

Moderator Edit: Clarified subject

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‎09-16-2020 21:42

‎09-16-2020 21:42

Hello @John45, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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