My experience with Versa 2

[SunsetRunner]

My 1st fitbit went into the trash. I bought another worked fine until about a week ago. I removed my versa 2 to help with a friend's fitbit that has also stopped working. When I tried to pair my watch it would not set up with the app. I've been all over the community groups looking for help and followed a customer service instructions,  now all I get the the logo and will not go any further. I had tried everything thing possible and nothing works. Please don't send anymore (canned) useless links, as I said, I've tried them all. I'm only telling you because 1,000s have the same issue and no one there seems to know there own products.  I feel awful for telling a friend to simply waist her money on the same bad product. From this point on I will no longer purchase another product from this company and I hope to save others from this same fate.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hello @SunsetRunner, welcome to the Community Forums.

Thank you for taking the time to share your thoughts and personal experience with your Versa2, I understand your situation and how frustrating this matter can be for you and if I was in your position, I'll probably feel the same way. Let me share with you that we are always striving to improve the Fitbit experience with our products and services, therefore, the input that's shared here in the Community Forums is always appreciated and helpful for us to evaluate our procedures, and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.