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Can't sync Versa 2

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‎01-30-2021 07:30 - last edited on ‎01-31-2021 12:43 by

‎01-30-2021 07:30 - last edited on ‎01-31-2021 12:43 by

I have tried everything, did a factory reset on the tracker, uninstalled and re-installed the app.  Now the tracker won't pair to Bluetooth and the actual tracker is telling me to download the app so I'm guessing it is not recognising that either.  What is my next option?  Getting really annoyed now with lack of help from Fitbit.

 

 

Moderator edit: subject for clarity 

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‎01-31-2021 12:43

‎01-31-2021 12:43

Welcome to the Fitbit Community, @Cheryl1957cay.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation and recommend confirming your Fitbit app version: tap the Today tab > your profile picture > Help. The app version is at the top. If it's not 3.37.1, please update the app by following the steps from this help article:  Please also confirm the complete troubleshooting instructions at Why won't my Fitbit device sync?

 

I'll be around if you need further help.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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