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Can't unlock my Versa 2 with my phone

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‎09-01-2021 15:04 - last edited on ‎09-02-2021 04:42 by Fitbit Moderator

‎09-01-2021 15:04 - last edited on ‎09-02-2021 04:42 by Fitbit Moderator

Hi,

I dropped my Versa 2 from about waist height on carpet. I'm not very tall, but now whenever I touch the screen it says "unlock from your phone."  I've tried to do that multiple times and even reset the password, with no luck. I was wondering if anyone knew something that can help? 

 

Moderator Edit: Clarified subject

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‎09-02-2021 04:43 - edited ‎07-25-2023 07:05

In response to Odyssey13

‎09-02-2021 04:43 - edited ‎07-25-2023 07:05

Hi there, @ArI_. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Since you're unable to unlock your watch using your phone, please follow the next steps to perform a factory reset on your device:

  1. Hold the back button for about 8 seconds. 
  2. When the Fitbit logo disappears:
    1. Release the button briefly (for less than 2 seconds). 
    2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎09-01-2021 15:24

‎09-01-2021 15:24

Hi @ArI_  read the last portion on this page - click - and see if that helps. If not, let us know.

Stepping in the U.S.A. since September 2013. Android 14

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‎09-02-2021 04:43 - edited ‎07-25-2023 07:05

In response to Odyssey13

‎09-02-2021 04:43 - edited ‎07-25-2023 07:05

Hi there, @ArI_. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Since you're unable to unlock your watch using your phone, please follow the next steps to perform a factory reset on your device:

  1. Hold the back button for about 8 seconds. 
  2. When the Fitbit logo disappears:
    1. Release the button briefly (for less than 2 seconds). 
    2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer