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Can't unlock my Versa 2 with my phone

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‎07-28-2022 14:01 - last edited on ‎07-29-2022 07:34 by Fitbit Moderator

‎07-28-2022 14:01 - last edited on ‎07-29-2022 07:34 by Fitbit Moderator

I accidentally entered the wrong pin too many times and got locked out of my versa 2. I tried to reset the pin on my phone but it just wouldn't happen so I deleted the device from my phone. Now when I'm trying to resync the device, it asks for the 4 digits pin being displayed on the watch but the watch only flashes unlock with phone. I'm unable to see the pin and I'm unable to unlock or resync my versa 2. Please help.

 

Moderator Edit: Clarified subject

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‎08-02-2022 04:49 - edited ‎11-16-2023 11:05

‎08-02-2022 04:49 - edited ‎11-16-2023 11:05

Hi there, @groceryguy711. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

See you around! 

Maria | Community Moderator, Fitbit


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