Can't unlock my Versa 3 with my phone

[DJMG]

My Versa 3 watch is asking for the device pin. I enter the 4 digits, but nothing happens?

I have unpaired/paired my watch, re-synced and turned my phone on/off. No luck. 
The Device Lock section in the app is constantly ‘Loading’. It won’t let me in to reset. 
Can anyone shed some light on what else I can try to fix this?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @DJMG. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

Since your Versa 3 is no longer paired to your Fitbit account, I suggest to perform a factory reset by following these steps:

1. Don’t plug the Fitbit device into the charging cable. 
2. Press and hold the button for about 8 seconds until the screen turns off. 
3. After the screen turns off, you’ll feel a short vibration:
   1. When you feel the vibration, release the button and immediately press and hold the button again.
   2. Wait until the blue logo appears, then disappears:
      1. Immediately release the button and then immediately press and hold it .again, until you feel a vibration.
      2. After you feel the vibration, release the button. 
         • This vibration indicates you started the factory reset. 
         • After the Fitbit logo appears, the Fitbit device shows the image with the phone icon and setup indicator. 

Hope that helps.