help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't unlock my Versa

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-06-2019 11:53 - last edited on ‎06-07-2019 10:28 by Moderator Alum

‎06-06-2019 11:53 - last edited on ‎06-07-2019 10:28 by Moderator Alum

My Versa has been removed from my account accidentally and wont reconnect, I keep getting unlock on phone message because the pin has been entered incorrectly.

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-07-2019 10:28 - last edited on ‎10-14-2025 06:15 by Fitbit Moderator

‎06-07-2019 10:28 - last edited on ‎10-14-2025 06:15 by Fitbit Moderator

It's great to see you around @Barbz-togz.

If you are receiving this message, I recommend trying the following:

  1. From the Fitbit app dashboard, tap the Account icon > your device image. 
  2. Tap Device Lock.
  3. Find the option to reset your PIN code. 

Let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes