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Can't unlock my Versa

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‎06-06-2019 11:53 - last edited on ‎06-07-2019 10:28 by Moderator Alum

‎06-06-2019 11:53 - last edited on ‎06-07-2019 10:28 by Moderator Alum

My Versa has been removed from my account accidentally and wont reconnect, I keep getting unlock on phone message because the pin has been entered incorrectly.

 

 

Moderator edit: subject for clarity

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‎06-07-2019 10:28

‎06-07-2019 10:28

It's great to see you around @Barbz-togz.

 

If you are receiving this message, I recommend trying the following:

  1. From the Fitbit app dashboard, tap the Account icon > your device image. 
  2. Tap Device Lock.
  3. Find the option to reset your PIN code. 

 

Let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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