Can't unlock my new Versa with the phone

[psych_sid]

I have a Fitbit versa 1 watch 

I have bought it a day ago

It's locked

When i press any button it is showing to open the watch through phone

But when i am trying to connect the phone. It's not showing any code to connect the watch to the phone.

Someone please help me out!!

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @psych_sid. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your new Versa. 

To unlock the watch now that it's no longer paired to the old phone, I suggest to perform a factory reset by following these steps:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup. At this point you can set up the watch again. For instructions, see How do I set up my Fitbit device? 

Hope that helps.