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Can't unlock my new Versa with the phone

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‎07-29-2022 15:11 - last edited on ‎12-18-2022 17:44 by Fitbit Moderator

‎07-29-2022 15:11 - last edited on ‎12-18-2022 17:44 by Fitbit Moderator

I bought a Versa 3 from someone in mercari but they didn't factory reset it, so it's locked with a pin. Do I have any options are did I buy a brick.

 

Moderator Edit: Clarified subject

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‎07-30-2022 03:20

‎07-30-2022 03:20

@menacingscone I would reach out to the seller on Mercari for the PIN. Any good, reputable seller will give it to you so you can reset it.

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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2 REPLIES 2

‎07-30-2022 00:57

‎07-30-2022 00:57

There is an undocumented way of performing a factory reset when you don't know the PIN but it's complex and prone to problems. I would therefore suggest you get customer support to talk you through it. You can get them via contact.fitbit.com 

Best Answer

‎07-30-2022 03:20

‎07-30-2022 03:20

@menacingscone I would reach out to the seller on Mercari for the PIN. Any good, reputable seller will give it to you so you can reset it.

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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