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Can't update firmware version

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‎12-09-2019 10:40 - last edited on ‎12-10-2019 10:51 by Fitbit Moderator

‎12-09-2019 10:40 - last edited on ‎12-10-2019 10:51 by Fitbit Moderator

I am having trouble with the new update. (I have the Fitbit Versa lite) i spoke with customer service, they tried walking me through all the steps of resetting both my phone and the fitbit. Disconnecting and reconnecting the two. I tried different phones, I have already tried everything they have  told me todo. I spoke with a manager and i have gotten no where. Nothing is working. They basically told me to try it again in a few hours. I have been trying to get it to work since yesterday morning. Im to the point where I'm just going to return the Fitbit and get my money back. Its Not worth it.

 

Moderator edit: Subject for clarity 

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‎12-10-2019 10:50 - edited ‎12-10-2019 10:52

‎12-10-2019 10:50 - edited ‎12-10-2019 10:52

Hi @Msjoseph.a2017, welcome to the Community Forums!

 

First, I'd like to appreciate your effort and patience troubleshooting your Versa Lite device with our Customer Support team prior to posting, I totally understand how frustrating this situation can be for you. Since you already contacted our Support team regarding this situation, my best advice for you at this moment will be to contact them back if you require further assistance or if you have questions about the information that they provided to you so we can move forward with this. They have a record of your case that will be helpful to proceed accordingly to your issue.

 

If you're interested in a refund process, please check our policies here for more information.

 

Don't hesitate to ask me any additional questions you may have, I'll be around.

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‎12-10-2019 11:33

‎12-10-2019 11:33

I think it'd be best of you return it. Cause i am facing the same issue, can't update the firmware , been trying for two days and now I'm stuck with a dead product. Unfortunately I'm can't return it as i have been using it for over a couple months. Complete waste of money. Sucks big time. 

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‎12-13-2019 16:51

In response to SunsetRunner

‎12-13-2019 16:51

Hey @SunsetRunner, it's nice to see you posting again here in the Community Forums, welcome back.

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Let me know if you have any additional questions. 

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