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Can't update my Versa

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-24-2019 17:49 - last edited on ‎08-25-2019 08:50 by Moderator Alum

‎08-24-2019 17:49 - last edited on ‎08-25-2019 08:50 by Moderator Alum

My Versa needs to update but keeps getting stuck at 98% completion, I’ve tried multiple times resetting the watch or disconnecting my Bluetooth but the problem persists.

 

 

Moderator edit: subject for clarity

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7 REPLIES 7

‎08-24-2019 17:56

‎08-24-2019 17:56

Hi @Chrispanchez  What phone are you using? Is it on the Supported Devices List?

 

Try THIS Help Article on problems undating.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-24-2019 17:58

In response to NellyG

‎08-24-2019 17:58

I am using the iPhone 7+
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‎08-24-2019 18:11

In response to Chrispanchez

‎08-24-2019 18:11

It should work with that phone, so go through the Help Article I linked above and hopefully it will finish the update for you

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-24-2019 18:59

In response to NellyG

‎08-24-2019 18:59

I have continued through the article disconnecting the Fitbit, restarting
my phone and the versa, and still seems to be stuck at 98% could it be the
product itself or is it just a firmware issue?
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‎08-24-2019 19:33

In response to Chrispanchez

‎08-24-2019 19:33

I have flagged a moderator to come and help you

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-24-2019 19:36

In response to NellyG

‎08-24-2019 19:36

Thank you for all your help, i hope we can get this figured out!
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‎08-25-2019 08:52

In response to Chrispanchez

‎08-25-2019 08:52

Welcome to the Community @Chrispanchez and @NellyG thanks for the input.

 

I appreciate all the efforts in trying to fix this update issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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