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Versa display corrupted

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‎08-24-2019 13:32 - last edited on ‎08-25-2019 08:44 by Moderator Alum

‎08-24-2019 13:32 - last edited on ‎08-25-2019 08:44 by Moderator Alum

My Versa is only lasting 36 hours and has got all these green lines coming through the screen that then after a second means you can't see anything. What has happened and how do i fix?

 

 

Moderator edit: subject for clarity

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4 REPLIES 4

‎08-24-2019 18:15

‎08-24-2019 18:15

Hi @Joannathornton  Try restarting it several times. If that doesnt fix the screen please come back here.

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-24-2019 20:04

In response to NellyG

‎08-24-2019 20:04

It was good for a few hours and now has come back again
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‎08-25-2019 04:57

In response to Joannathornton

‎08-25-2019 04:57

Thanks for trying that. I have flagged a moderator to come and help you

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-25-2019 08:45

‎08-25-2019 08:45

A warm welcome to the Community @Joannathornton and @NellyG thanks for the input.

 

I appreciate all the efforts in trying to fix this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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