help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't update or screen not working, will not sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-19-2020 21:54

‎01-19-2020 21:54

I had to restart this watch again.   Does not update firmware, does not sync, does not connect to internet, face screen stays on same screen it came with, no clock.  Watch is right next to internet router, tablet, and charger, yet not working.  And I do have internet connection.. For lack of better words, pissing me off.  Watch is no more than a month old.  Have had nothing but issuess.

 

Will likely take it back and go with somebody else altogether,. Makes no sense to have to keep restarting or having these problems.  This is ridiculous.

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎01-20-2020 02:07

‎01-20-2020 02:07

Yes pretty much having the same issues as you. It’s weird that the watch is actually showing up everything except my steps for the day. Can’t update, connect to Bluetooth or wifi or turn it off even. Very frustrating 

Best Answer
0 Votes

‎01-29-2020 00:29

In response to lball7

‎01-29-2020 00:29

I restarted everything.  Even have an new IPhone 11 and still no email being received.  Does not work when I send en email to myself so will try from work and if still not working, will return to the store likely for refund.  There is no reason for this to be happening on a brand new item that's barely close to 30 days.

 

Best Answer
0 Votes