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Can't upload image into Versa 2 clock face

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‎10-04-2020 06:05 - last edited on ‎10-04-2020 17:52 by Fitbit Moderator

‎10-04-2020 06:05 - last edited on ‎10-04-2020 17:52 by Fitbit Moderator

II picked a clock face that you can add a image to , selected the image, now it won't let me add it to the clock face, what am I doing wrong?

 

Moderator Edit: Clarified subject

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‎10-04-2020 17:49 - last edited on ‎08-29-2025 08:35 by Fitbit Moderator

‎10-04-2020 17:49 - last edited on ‎08-29-2025 08:35 by Fitbit Moderator

Hi @amistupid, it's nice to see you again participating here in the Community Forums! 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? Do you receive an error message when you try to add the image in your Versa? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

Looking forward to your reply.

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