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Cannot Factory reset Versa screen not working

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‎12-25-2019 06:24

‎12-25-2019 06:24

I cannot get versa touchscreen to move, managed to get a factory reset once using buttons after many tries but screen worked for about 5 minutes before freezing again. I have tried doing another but will not work. Fitbit is not even 2 months old.

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‎12-25-2019 07:20

‎12-25-2019 07:20

Contact Customer Support.

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