Can't pair my new Versa

[Mohammedj.]

Hello, Please help me I have purchased the Versace via Amazon in the box and it contains all the accessories of the charger etc... When I try to link it to the program, the message appears to me (

This device has been locked and cannot be paired. This may happen if a device is reported lost or if a warranty replacement has been issued. If you believe this is in error, please contact support ) 

there any way I can overcome or solve this problem thank you

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Mohammedj.. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your new Versa. I understand where your concern is coming from. I will do my best to help you with this.

I'd recommend following the troubleshooting steps provided in this help article Why can't I set up my Fitbit device?

If the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.