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Cannot See Clock Faces Or Apps For Versa

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‎04-24-2018 10:21

‎04-24-2018 10:21

All of a sudden, I cannot see clock faces or applications for my Fitbit Versa.  My device still syncs, but I can't even see my current clock face in the application (Galaxy S8 Android).  Anyway, I have attempted the following:

 

- Rebooted my Versa (bottom key and key on left side)

- Toggled my Bluetooth (although the steps, stairs, etc. are still syncing without an issue)

- Uninstalled and reinstalled the Fitbit application on my phone

- Rebooted my phone (of course)

- Ensured my Fitbit app has ALL permissions on my phone

 

Is anybody else experiencing this with a Versa or Ionic?

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2 REPLIES 2

‎04-24-2018 10:23

‎04-24-2018 10:23

Sorry, I believe I posted in the wrong area.  Not to mention now I see the notification on the website regarding this issue.

Best Answer

‎04-25-2018 06:43

In response to orca1983

‎04-25-2018 06:43

@orca1983 It's great to see that you've visited the Fitbit Community! As you mentioned there is an ongoing issue with syncing that is affecting some features like clock faces. This is being investigated by the team so it can be resolved as soon as possible for everyone. Please keep an eye on the informational post to stay up to date with the situation.

 

I also moved your post to the correct board.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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