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Cannot Sync Versa 2 with phone

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‎05-24-2020 12:11

‎05-24-2020 12:11

I have a LG V20 phone, I purchased a Versa 2 and upon initial set was able to sync with Fitbit App. After Versa2 updated to firmware ver.35.68.9.15 with Fitbit App ver. 3.12.1 I can no longer sync watch to phone via bluetooth.  I have tried resetting watch, uninstalling and re installing app no luck.  Starting to think purchasing this watch was a mistake 

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‎05-24-2020 15:55

‎05-24-2020 15:55

Have you removed the Versa 2 from your phones bluetooth?

I'm not sure what is ment by reset the watch, was this a factory reset, soft restart, or a hard shutdown?

Have you tried a restart or a shutdown of both the tracker and phone.

Then they clearing the fit it app cache if the above fail. 

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