Cannot connect Fitbit Versa

[Ang10364]

Hi,

My kids were playing around with my Fitbit Versa and locked the device and remove it from my phone. Now when I turn it on, I get a message 'Unlock with Your Phone' but the device is not connected with my phone anymore. 

I have tried to to the hard reset my holding down the 3 buttons and the releasing the bottom right button after the Fitbit logo disapears but this does not work. The device either does not turn back on not matter how long I hold the left and top right button, or it turns on and I'm back to the same issue as above. 

Has anyone had any the same issue and know how it can be resolved?

[Rich_Laue]

Your saying your kids where not only playing with the tracker, but also with the phone. 

When you do get the Versa unlocked, please set the pin for Fitbit pay. 

Fitbit Hardware Resety.

On the watch, hold all three buttons for about twelve seconds. This will trigger the 2-button hardware restart after about eight seconds.

- When the Fitbit logo appears, then disappears, release the bottom right button, whilst continuing to hold the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.

- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.

- If you fail to release the bottom right button in time or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.