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Cannot download clock face-Versa

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‎04-18-2018 13:35 - last edited on ‎10-14-2021 19:19 by Fitbit Moderator

‎04-18-2018 13:35 - last edited on ‎10-14-2021 19:19 by Fitbit Moderator

Anytime I try to download a new clock face it just sits and continues to attempt to download. I've tried restarting my phone, disconnecting the Versa and connecting it again. Nothing seems to work 

 

Moderator edit: added label

Moderator edit: updated subject for clarity

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‎04-19-2018 09:25

‎04-19-2018 09:25

I have and what happened to me was I wasn't on Wifi. Are you on Wifi when trying to download the watch face?

 

Also,  I think some of those are for Ionic and not Versa. I am not sure if some watch faces are compatible with both devices.

Back on the bandwagon; Versa, Pixel 2 XL
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‎04-20-2018 04:02

‎04-20-2018 04:02

A warm welcome to the Community @jllewis and @faerieflyinfree thanks for stopping by.

 

I would like to know if you keep having issues downloading your clock face? If you do, I recommend taking a look at the How do I change the clock face on my Fitbit device? article.

 

Also, are you having this issue just with one clock face or is it happening with others, are you having a strong WiFi connection? If the issue is directly with syncing, I recommend checking the Having trouble syncing? post and follow the instructions provided there.

 

Let me know how it goes. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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