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Cannot download update, keeps timing out.

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‎04-06-2019 04:48

‎04-06-2019 04:48

I have tried to download the current firmware update and have tried multiple times. I a ready to throw this watch away. I will have the Versa right next to my phone and charged and it tells me to keep retrying, each time switching between retry bluetooth, retry wi-fi. This is ridiculous. The few times I have gotten it to start the update the download times out. How is this supposed to be accomplished? I am sick of seeing this message to update and yet I cannot do the update. Help!

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‎04-06-2019 05:42

‎04-06-2019 05:42

Hi, try the suggestions I wrote in a little guide about how to perform the new update. It uses WiFi instead of BT. See: 

https://community.fitbit.com/t5/Versa-Versa-Lite/Hassle-free-guide-to-update-your-Versa-s-firmware/t.... Replace in this guide "my versa" with "your Versa". Good luck and hope it helps!! 

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