Cannot receive emails on my Versa 3

[Littlern]

No matter what I do I cannot receive emails.  I have chatted with support several times and nothing works.  I returned my first versa 3 for this same reason.  On 2nd versa which is paired with my Samsung android.  Any help is appreciated. 

Moderator Edit: Clarified subject

[SunsetRunner]

Hello @Littlern 

Look here to make absolutely certain you have your settings correct: https://help.fitbit.com/articles/en_US/Help_article/1979.htm?Highlight=notification#Why It’s important not to miss a step. Also open your Fitbit app, tap your profile picture and scroll down to Versa 3 and tap it. Now scroll down and tap notifications. Look to make sure all your notifications are indeed enabled. Also while your there tap on App notifications and find the apps you want enable there as well. Sync your Versa 3 if you made any changes to accept them. 
The biggest mistake I see is people forgetting they have their Fitbit tracker accidentally in DND (do not disturb mode) or Sleep mode. You won’t get any notifications if they are on.

😃 Hopefully this indeed answers your question. Please keep me posted

[MarreFitbit · Accepted solution]

Hi there, @Littlern. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

Nevertheless, I suggest you to follow these steps in order to enable your email notifications. If you're still having trouble getting them, see Why are notifications delayed or missing? 

We hope your issue is solved soon.