Cannot register Versa just purchased

[Beemer2]

Today I bought Versa Special and when I tried to register the Versa app it said that my email address was already registered. How could that be so as I have never bought a Fitbit device or tried to register before?

The device arrives with me on Wednesday but it looks that I will not be able to use the app.  I have used fitbit online reporting of the problem.  Does anyone know how this could have happened.

Please help,

Ian

[Marrrmaduke · Accepted solution]

@Beemer2 well, you're writing here in this forum, which means I'm assuming you have Fitbit account. Link versa with the Fitbit account you're using to write here.

[Beemer2]

I joined this forum to learn about the product before I purchased. After
the purchase I went to register a Fitbit account. It was then that the
registration process failed saying that the email address I provided was
already in use.

Ian


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[Marrrmaduke]

@Beemer2 it's because it's the same profile - forum and Fitbit account. So, please download the Fitbit mobile app and log In with credentials you use to log in to this forum.

[Beemer2]

Thanks for your reply and I can confirm that the app is now working and awaiting the arrival of the Versa today.

Ian

[Beemer2]

I have now received two Versa Special Editions.  Setting up my own and updating the firmware took one hour with the update twice sitting apparently stationary at 42% then 97% for a large part of the hour.

My wife's Versa has partially updated and the screen has refreshed but ongoing.

I have tested the sync to my Huewei Honor 10 phone and receiving text messages works.

So far very impressive!

Ian

[Marrrmaduke]

@Beemer2 I'm so glad! Yes, firmware update can be sloooow. Make sure all devices involved have access to strong wifi - which means put the devices near the router. eheh. Enjoy your Versa! 😊 Oh, and check out the community! There's lots of fun stuff here.