Cannot set up notifications on my Versa 3

[Tracy1968]

The fitbit app won't detect my contacts on my phone,  therefore I can not revieve texts or calls

Moderator Edit: Clarified subject

[SunsetRunner]

Hello @Tracy1968 

I might be able to help. Open your Fitbit app, tap your profile picture then scroll down and tap Versa 3. Next scroll down and tap notifications. Look to make sure text messages, called etc are enabled. Next (while on the same page tap App notifications…look to make sure your apps are enabled. Sync your Versa 3 to accept any changes that you made.  Next open your Fitbit app and tap community then tap friends at the top of the screen. Now tap the silhouette with the plus sign then tap connect contacts.
😃I’m hoping this helped and provided you with the answer you were seeking. Please let me know how it goes 

[MarreFitbit · Accepted solution]

Hi there, @Tracy1968. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with the notifications. @SunsetRunner Thanks for your help! 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

To troubleshoot the issue, please follow the steps provided in this help article Why are notifications delayed or missing?

If you've checked and done all the above, I'd like you to please confirm if you have enabled the Fitbit app permissions under Settings of your Android device. If you've done that, please try going to the phone Settings > Apps > Fitbit > Permissions and toggle off "Contacts", then restart your phone and toggle "Contacts" back on.

Also, check that your Fitbit app is up-to-date. For more information, see What's changed in the latest release of the Fitbit app? To download the latest app version, please visit the Google Play Store here.

Hope this helps. 

[Tracy1968]

My phone is a Samsung a12 

I'm getting notifications from WhatsApp but the fitbit app still isn't finding my contacts

[SunsetRunner]

Hello again @Tracy1968 

Did you check the settings as the moderator described inner post above? Phone>Settings > Apps > Fitbit > Permissions and toggle off "Contacts", then restart your phone and toggle "Contacts" back on.

[Tracy1968]

Yeah did all that

[SunsetRunner]

Hello again @Tracy1968 

Lets look at one more of your settings on your Phone. Go to your phones settings then go to privacy then tap contacts. Make sure Fitbit is enabled. 
😉 Let me know if this answers the issue 

[MarreFitbit]

@Tracy1968 I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.