Cannot turn on my Fitbit Versa

[jfontana]

Hi! I haven't be able to turn on my Fitbit Versa since the last firmware update last week. When the watch was updated, it started to restart all the time, and suddenly it turned down. Since then, I tried to turn on: I charged it for a long time but nothing happens, I tried to do a hard reset several times (pressing the three buttons for twelve seconds) but the watch didn't respond. Any help? Thanks!

[JuanJoFitbit]

Hi @jfontana, welcome to our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa since it won't turn on. By the way, thank you for troubleshooting this issue before contacting our forums.

I'd like to know if your Versa vibrates when you put it on the charger. In the meantime, try the troubleshooting steps that are listed in this help article. After this, charge your watch for 2-3 hours and see if it comes back to life.

Keep me posted on the outcome.

[jfontana]

Hi @JuanJoFitbit! Now I'm charging my watch to see if after 2-3 hours it revives, but I've tried several times before without success.

When I put my watch on the charger it doesn't vibrate. Instead, the screen turns on (but without any logo or anything), and the watch starts to heat up.

Thanks you!!

[JuanJoFitbit]

Hi @jfontana, thank you for getting back and trying the recommended troubleshooting steps. Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if any question arises.